all and ALL both work.
Items in italics are placeholders — replace them with real text before sending.
| ALL message | Send to your entire roster (Athletes, Coaches, families) |
| COACHES message | Send to Coaches only |
| FAMILY Lastname message | Send to one specific family — include their last name after FAMILY |
| ATHLETE Firstname message | Send directly to one athlete — their parents are automatically CC'd. If two athletes share a first name, add a last initial: ATHLETE Anna J message |
| ONE COACH Firstname message | Send a private message to one coach by first name |
ALL No practice Friday — see you Monday 5pm!
· FAMILY Smith Great job today, Jordan!
· COACHES Setup at 3:30 — bring cones
| COACH Firstname URGENT message | Personal emergency for a specific coach. Always goes to your Head Coach, Assistant Coach, and Team Director right away. If you're not one of those roles, the coach's personal emergency contact is not texted automatically — leadership gets a "Reply YES" prompt first. If you are leadership, it goes out immediately, EC included. |
| CANCEL COACH URGENT Firstname | Send an all-clear — only the original sender can cancel |
| FAMILY Lastname URGENT message | Emergency message to one family. If you're Head Coach, Assistant Coach, or Team Director, it goes straight to the family. Otherwise it goes to leadership first for a "Reply YES" before the family is contacted — once approved, the family gets it and the 10-minute no-reply window to emergency contacts starts from there. |
| CANCEL URGENT Lastname reassurance | Send an all-clear to the family — only the original sender can cancel |
COACH Taylor URGENT Needs help at the trailhead now
· FAMILY Smith URGENT Bobby fell — calling 911
· CANCEL URGENT Smith She's fine, walked it off
| PRACTICE SUMMARY | Start a new session summary — system will prompt you for notes |
| SUMMARY notes | Log session notes in one message (skip the prompt) |
| REPORT | Get the latest practice summary sent to your phone |
SUMMARY Good energy today. Worked on drills. 14 attended.
| ABSENT | Athlete or family texts this to report they won't be at today's practice |
| ABSENT date | Report absence for a future date — e.g. ABSENT May 15 or ABSENT 05/15 |
out, won't be there, not coming, can't make it, missing practice
| ABSENCE ALERTS ON | Get a text every time someone reports absent. Off by default for everyone except Head Coach/Assistant Coach/Team Director. |
| ABSENCE ALERTS OFF | Turn those texts back off |
| STOP | Unsubscribe from all messages — legally required |
| START | Re-subscribe after opting out |
| HELP | Get help info sent back automatically |
| Not case-sensitive | all, ALL, and All are the same |
| Keyword must be first | Start your message with the keyword — nothing before it |
| No app needed | Members and families reply from any phone — plain SMS |
| Two-way replies | When a member replies, it lands in your Coach Inbox on the dashboard |
| Absence auto-logged | Dashboard updates live when a member sends an absence message |