Please read these Terms of Service carefully. By creating a Rally Text account or using the service, you agree to be bound by these terms. If you are using Rally Text on behalf of an organization, you represent that you have authority to bind that organization.
These Terms of Service ("Terms") are a legally binding agreement between you ("you," "your," "User") and Frequency 42 LLC ("Rally Text," "we," "us," "our") governing your use of the Rally Text SMS communication platform and related web services (collectively, the "Service").
By accessing or using the Service you confirm that you are at least 18 years old, that you have read and understood these Terms, and that you agree to be bound by them together with our Privacy Policy.
Rally Text provides SMS-based communication tools for teams, clubs, schools, congregations, nonprofits, trail organizations, events and other groups, including:
The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue features at any time with reasonable notice.
You must be at least 18 years old and have the legal authority to enter into contracts to create a Rally Text account. If you are registering on behalf of a nonprofit, club, or league, you represent that you have authority to bind that organization to these Terms.
You agree to provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@rallytext.app if you suspect unauthorized access.
Each Rally Text team is associated with one primary phone number and one subscription. Multiple coaches may be added to a single team — you do not need separate accounts per coach.
Rally Text offers plans chosen by monthly message volume, not roster size. Every plan includes unlimited contacts and a dedicated local number. Team, Team Plus and Organization also include two-way replies, Group Thread, Absence Tracker, Calendar & Reminders, Practice Summaries and File Attachments; Pay As You Go is broadcast-only, with no replies or texted commands. There are no separate feature add-ons to purchase.
Season Plans (annual only) are also available on the Team, Team Plus, and Organization tiers — full plan credits for a 6-month season chosen by the customer, dropping to a reduced off-season allowance for the other 6 months while the dedicated number stays active.
Non-expiring one-time credit packs (1,000/$25, 5,000/$110, 10,000/$200, 25,000/$400) are available for occasional spikes and seasonal events; they roll over with no routine expiration and are consumed before overage. Current pricing is displayed at rallytext.app/pricing.
Monthly plans are billed on a recurring monthly basis beginning on the date of purchase. Annual plans are billed once per year and renew automatically. Both billing cycles can be cancelled at any time from the Stripe Customer Portal.
Every paid plan includes a dedicated local phone number assigned exclusively to your team — no other teams share it. The following terms govern that number:
Each plan includes a monthly credit allowance (2,000 on Team; 4,800 on Team Plus; 10,000 on Organization). Credits above the allowance are billed per credit at 3.5¢ on Team, 3¢ on Team Plus, 2.5¢ on Organization, 2¢ on Business and 4¢ on Pay As You Go, automatically on your monthly renewal date (the day of the month you signed up). We send an email warning when your team reaches 80% of its monthly allowance. Non-expiring one-time credit packs cover one-off busy months; upgrading to a higher plan is recommended for consistently high-volume groups. See the fair-use policy for details.
All payments are processed by Stripe. By providing a payment method you authorize Rally Text to charge the applicable fees on the billing schedule you selected. Prices are in USD. Applicable taxes may be added.
A billing block stops every message, including urgent alerts and emergency messages. If a payment fails, your account is disabled for non-payment, or a free trial runs out of time or credits, your team cannot send any texts until the problem is fixed. That includes broadcasts, scheduled reminders, group messages, urgent alerts, emergency check-ins and follow-ups, URGENT escalations, and replies to public or help reports. Texts sent to your number while you are blocked are not delivered to your staff; after a failed payment they are held and released once the payment goes through. Keep a current card on file. To fix a failed payment, update your card in the Stripe Customer Portal from your dashboard.
3-day free trial. New accounts start with a 3-day free trial that includes a real dedicated number and 300 SMS credits. No credit card is required to start. You may add a payment method and choose a plan at any time from your dashboard; if you have not done so when the trial window or trial credits run out, sending is paused until a plan is selected. If no plan is chosen, the trial's phone number is released 2 days after the trial period ends, and the team, its roster and its messages are deleted 14 days after the trial period ends. We email the account owner before deletion. A released number can't be recovered. Nothing is charged unless you choose a plan.
Organization accounts are free. Teams under an organization are billed individually under Section 5. An organization discount is applied to a team's subscription for as long as the team remains in the organization; removing a team ends the discount at its next renewal.
Refund exceptions are evaluated case by case and, if approved, are typically processed within 5–10 business days.
You agree to use Rally Text only for lawful, legitimate team communication purposes. You must not:
Violation of these rules may result in immediate suspension or termination of your account without refund.
Rally Text operates as a registered Application-to-Person (A2P) messaging service under the CTIA and mobile carrier 10DLC framework. By using Rally Text you agree to operate within the guidelines of this framework, including:
You are responsible for ensuring that all team members, parents, and guardians have knowingly joined your Rally Text team. Rally Text provides the verification flow, but you are responsible for ensuring only appropriate individuals are invited and added to your team roster.
If you create an event, people can opt in by texting its keyword to your number or by using its sign-up page. A web sign-up is confirmed only when the person replies with the event keyword and YES to the one confirmation text we send; unconfirmed sign-ups are deleted after 24 hours. People who joined only for an event are removed from your list when the event expires unless they reply STAY when asked. You are responsible for sending only event-related messages to that audience.
If you turn on trail status, the status you post (including notes, grooming photos, and the first name and last initial of the person who posted it) appears on a public page you can share and embed on other websites, and anyone can text STATUS to your number for a summary. Do not post anything on it you would not want public.
If you turn on a public report line or a group report keyword, people who are not on your roster can text your team number to report something, and may share their location through the report link. Rally Text logs those texts to your inbox, forwards them to the members you choose (or your team leaders), and sends the sender one automatic acknowledgement with opt-out instructions. You are responsible for publicizing the line accurately, reviewing and responding to reports, and making clear to the public that it is not an emergency line (see "Not an emergency service"). Reports and their forwarded copies use your plan's message credits.
Any recipient may reply STOP at any time to stop receiving messages from your team. You must not attempt to re-add or re-message any individual who has replied STOP, except after they have affirmatively replied START.
You are solely responsible for the content of messages you send through Rally Text. Rally Text is a conduit and is not responsible for the content of user-generated messages, except where the platform automatically adds required compliance text.
Rally Text's SMS service is currently available for teams and recipients based in the United States. Support for international teams and recipients — including Canada and the United Kingdom — is planned but not yet available. If and when international messaging launches, it will be subject to additional country-specific terms, consent requirements, and pricing disclosed at that time, and will not apply retroactively or automatically to any existing team without your affirmative opt-in.
Every plan includes a generous monthly message allowance — the limits below only apply to teams sending very high volumes. Most teams will never hit them.
| Plan | Included messages/mo | Best for |
|---|---|---|
| Team ($29/mo) | 2,000 credits | Standard team account, unlimited contacts |
| Team Plus ($65/mo) | 4,800 credits | Higher message volume, unlimited contacts |
| Organization ($129/mo) | 10,000 credits | Highest self-serve volume + priority support, unlimited contacts |
| Pay As You Go ($10/mo) | 200 credits | Broadcast-only announcements, occasional senders |
| 1,000-credit pack ($25 one-time) | +1,000 credits, non-expiring | Occasional spikes and seasonal events |
| 5,000-credit pack ($110 one-time) | +5,000 credits, non-expiring | Seasonal peaks and MMS-heavy sends |
| 10,000-credit pack ($200 one-time) | +10,000 credits, non-expiring | Large events and future RCS capacity |
| 25,000-credit pack ($400 one-time) | +25,000 credits, non-expiring | High-volume programs and big launches |
Each outbound SMS segment sent to one recipient counts as one message. Inbound replies from team members also count. A single broadcast to 90 contacts = 90 messages. Carrier-required opt-out confirmations (STOP replies) do not count.
Your current billing-period message count is visible in your dashboard. Rally Text resets the counter at the start of each monthly billing period — the same date each month you signed up or last renewed, not a fixed calendar date. You will receive an email alert when your team reaches 80% of the period's allowance, with options to add capacity before charges apply.
If your team exceeds its monthly credit allowance, overage credits are charged per credit at 3.5¢ on Team, 3¢ on Team Plus, 2.5¢ on Organization, 2¢ on Business and 4¢ on Pay As You Go and billed automatically when your billing period renews via Stripe. Overage charges are non-refundable unless caused by a platform error.
Groups with high message volume or daily business communication should upgrade to Team Plus ($65/mo, 4,800 credits) or Organization ($129/mo, 10,000 credits). Plan changes are available from your dashboard Settings.
If your group regularly approaches its limit, the most cost-effective option is a non-expiring one-time credit pack (1,000/$25, 5,000/$110, 10,000/$200, 25,000/$400) or upgrading to a higher plan tier. Per-credit overage adds up quickly — a plan upgrade or credit pack is significantly cheaper at high volume. You will always receive a warning before any overage charges are incurred.
Rally Text is designed for youth sports teams and includes built-in Safe Sport protections. You acknowledge and agree to the following:
Rally Text uses automated content moderation to help protect athletes, families, and coaches from harmful communications on the platform.
RallyText's automated moderation system scans inbound messages for content that may violate these Terms or Safe Sport standards, including:
When a message is flagged:
You agree not to use Rally Text to send content that would be flagged by these systems. Repeated violations, or any single severe violation (threats, sexual content involving minors), will result in immediate permanent termination of the account without refund.
Rally Text's compliance features supplement, but do not replace, your organization's Safe Sport training, policies, and mandatory reporting obligations.
As required by federal law, we notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist in limiting access to material that is harmful to minors. Information about these protections is available from the Federal Trade Commission at consumer.ftc.gov, and from the makers of the phones, operating systems, and mobile carriers your members use. This notice does not change your obligations under this Section 9.
The Rally Text platform, including its software, design, trademarks, logos, and documentation, is owned by Frequency 42 LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from Rally Text's materials without our written permission.
You retain ownership of the messages and content you send through Rally Text. By using the Service you grant Rally Text a limited, non-exclusive license to store, process, and transmit your content solely as necessary to provide the Service. We do not claim ownership of your messages. Files shared via SMS link (File Attachments) expire and are deleted from storage 90 days after upload; see our Privacy Policy for full data retention details.
If you provide feedback or suggestions about Rally Text, you grant us the right to use that feedback without restriction or compensation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Rally Text does not warrant that:
SMS delivery is subject to mobile carrier availability, signal conditions, and carrier policies. Rally Text is not responsible for messages delayed or undelivered due to carrier issues.
Rally Text is not an emergency service and is not a substitute for 911. Texts to a team number are not monitored by police, fire, medical, or search-and-rescue services. Urgent alerts, help or lost-person requests, public reports, and escalation features are best-effort: they depend on carriers, on recipients having their phones on and in signal, and on volunteers or staff seeing and acting on them. They also stop entirely while your account has a billing block (see Section 4). If anyone may be in danger, call 911 first.
You are responsible for telling your members, and anyone you invite to text your number (for example, on signs), that Rally Text is not monitored around the clock and that emergencies go to 911.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RALLY TEXT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
IN NO EVENT SHALL RALLY TEXT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID RALLY TEXT IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Frequency 42 LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may cancel your Rally Text subscription at any time from the dashboard or by emailing support@rallytext.app. Cancellation stops future billing. Refunds follow the Refund Policy above.
Before you cancel — talk to us. If you're running into a problem, have a question, or just need help getting set up, please reach out to us at support@rallytext.app before cancelling. We'd love the chance to help resolve any issues first. Most problems can be fixed in minutes.
We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated these Terms, including the Acceptable Use Policy or Safe Sport requirements. We will provide notice where reasonably practicable. Termination for cause does not entitle you to a refund.
Upon termination, your access to the Service and your team's data will end. We will retain your data for 30 days following termination, after which it will be deleted except where retention is required by law. You may request a CSV export of your attendance records from the dashboard at any time before your account is closed; for other data export requests, contact us at support@rallytext.app.
Please read this section carefully. It requires most disputes to be resolved by individual binding arbitration instead of in court, and it waives your right to bring or join a class action. You can opt out of arbitration within 30 days (see "Opting out" below). The arbitration and class-action terms in this section apply from when you accept these Terms. If you had an account before they were added, they take effect for you 14 days after we email you notice of them; disputes that arose before that date remain subject to the version of these Terms in effect when they arose.
These Terms are governed by the laws of the State of Michigan and, where it applies, the Federal Arbitration Act, without regard to conflict of law principles. This applies regardless of the country you or your team are located in, including once international availability (see Section 7) launches.
Before starting arbitration or any other proceeding, you agree to contact us at support@rallytext.app with a description of the dispute and the relief you want, and we agree to do the same with you at the email address on your account. Both sides will try in good faith to resolve the dispute informally for at least 30 days.
If the dispute is not resolved informally, you and Rally Text agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including questions about the scope or enforceability of this agreement to arbitrate) will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its rules then in effect, available at adr.org/rules. The AAA Consumer Arbitration Rules apply if you use the Service for personal, family, or household purposes; otherwise the AAA Commercial Arbitration Rules apply. A single arbitrator will decide the dispute. The arbitration will take place in Marquette County, Michigan, or, at your election, by video conference or on written submissions. Filing, administrative, and arbitrator fees are allocated under the applicable AAA rules. The arbitrator may award the same individual relief a court could award, and judgment on the award may be entered in any court with jurisdiction.
Either party may bring an individual claim in small claims court if it qualifies. Either party may also ask a court for an injunction to stop actual or threatened infringement or misuse of intellectual property or unauthorized access to the Service. Any claim that is not subject to arbitration, and any action to enforce an arbitration award, will be brought in the state or federal courts located in Marquette County, Michigan, and both parties consent to personal jurisdiction there.
You and Rally Text agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking it and only to the extent needed for that party's individual claim. To the extent any dispute proceeds in court rather than arbitration, both parties waive the right to a jury trial. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed from the arbitration and decided by a court, after any individual claims are arbitrated.
You may opt out of this agreement to arbitrate by emailing support@rallytext.app within 30 days after you first accept these Terms (for existing customers, within 30 days after these terms take effect for you), with your name, your team name or code, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms; disputes will then be resolved in the courts described under "Exceptions."
Except as provided in the class-action waiver above, if any part of this Section 15 is found unenforceable, the rest of it remains in effect.
We may update these Terms from time to time. We will notify you of material changes by sending an email to the address on your account at least 14 days before the changes take effect. Changes to our Data Processing and Confidentiality Addendum follow the 30-day notice described in that addendum. The updated Terms will also be posted at this URL.
Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you disagree with the updated Terms, you may cancel your account before the effective date.
Email us any time. Whether you have a question, need help getting set up, or want to resolve an issue before cancelling, a person reads every message, and we usually reply within one business day.
Questions about these Terms, billing, or your account? Contact us:
We usually reply within one business day; Organization plans get priority support. For urgent safety matters, email safety@rallytext.app directly.
Data Processing and Confidentiality Addendum. Our Data Processing and Confidentiality Addendum is part of these Terms on every plan, at no charge, and controls on data protection where it conflicts with them. If your organization wants a signed copy, a head coach or team director can sign it in Settings and download a PDF.
These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Frequency 42 LLC regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.