The questions we get most often.
Is there a free trial?
Yes. A payment method is collected securely by Stripe at signup, but you are not charged during the three-day trial. Cancel from your dashboard before the trial ends to avoid a charge.
Is Group Thread included?
Yes. Every plan includes Group Thread. Members can text a keyword and the whole group receives the message without exposing phone numbers. Inbound and fan-out delivery use the plan's shared credit allowance.
Can I cancel anytime?
Yes. Cancel from your dashboard at any time — no contract, no cancellation fee. You keep access through the end of the billing period you've already paid for.
What counts as a message?
Each outbound recipient and inbound reply consumes credits based on carrier message parts. A Group Thread message uses one inbound credit plus the outbound fan-out to its recipients. Long or Unicode messages can use multiple SMS segments; non-expiring packs are consumed before overage.
What happens if I exceed my monthly messages?
Credits above your plan's allowance are billed automatically at $0.04/credit at month end. We warn you at 80%. Non-expiring credit packs are discounted and consumed before overage is calculated.
Do annual plans save money?
Yes. Annual Team, Team Plus, and Organization plans cost the same as ten monthly payments, giving you two months free.
Is a dedicated phone number included?
Yes — every paid plan includes a dedicated local 10DLC number for your team. No separate $10/mo number fee.
What happens with long messages?
Long broadcasts that would otherwise be split into 4+ SMS parts are automatically delivered as a single MMS. Your members see one clean message instead of multiple pieces arriving out of order, and the underlying delivery cost stays predictable. No extra fee — MMS auto-upgrade is included on every plan.
Can I switch plans later?
Yes — upgrade or downgrade from Settings → Subscription. Plan changes prorate automatically through Stripe.